Terms & Conditions
Last updated: September 29, 2026
These Terms & Conditions incorporate Steak Locker's current Refund Policy and Limited Warranty. If this page conflicts with either policy, the current Refund Policy controls returns and refunds, and the current Warranty controls warranty service.
RETURNS AND REFUNDS
Steak Locker accepts eligible returns within 30 days after the customer receives the product. Returned merchandise must be unused, in original factory condition, and include all original boxes, packaging materials, documentation, instructions, and accessories. A sales receipt or proof of purchase is required. All returns are subject to inspection and approval.
Personalized and custom items, shipping and handling charges, downloadable or digital products once delivered or accessed, and sale items are non-refundable. Display models, floor models, demo units, open-box units, and cosmetically blemished or scratched units are final sale and are not eligible for return, exchange, refund, or store credit. Pre-orders are final sale and are not covered by the standard return policy.
Eligible returns are subject to a 25% restocking fee and applicable shipping charges. For returns and cancellations that shipped free, a shipping charge equal to Steak Locker's round-trip shipping cost will be withheld from the refund. The purchaser is responsible for arranging and paying for return shipping unless Steak Locker states otherwise in writing.
To initiate a return or exchange, contact Steak Locker at support@steaklocker.com or +1 619-736-0542. Once return instructions are issued, the product must be returned within the applicable 30-day return window. Do not return a product without instructions.
DELIVERY INSPECTION AND PACKAGING
Each unit must be unpacked and inspected for damage before the customer signs for delivery. If a shipment is damaged, refuse delivery and contact Steak Locker immediately at support@steaklocker.com. Original packaging and the pallet must be retained for one year for warranty returns or repairs.
WARRANTY SERVICE AND REPLACEMENTS
Steak Locker-branded products are covered by the current Steak Locker Limited Warranty: twelve (12) months for Studio units and three (3) years for Home Edition G5 and Professional Edition G5 units. Earlier-generation units retain the warranty terms supplied at purchase. For a valid warranty claim, Steak Locker may repair the Product, replace it with a functionally equivalent Product, or refund the purchase price, at Steak Locker's option.
For an approved warranty replacement, the faulty or replaced Product or part must be returned to and received by Steak Locker before the replacement Product or part is shipped, unless Steak Locker expressly authorizes an exception in writing. Steak Locker will provide return instructions. When a Product or part is replaced, the replacement becomes the customer's property and the replaced item becomes Steak Locker's property.
CONTACT
Steak Locker Global
16 North Central, Suite 200
Clayton, MO 63105
support@steaklocker.com
+1 619-736-0542
